FAQs

What are the key advantages of outsourcing promotional management to Sales-Promotions?

As experts in the industry, we have the knowledge and established systems to provide you with a comprehensive 360° solution.

We will handle all aspects of the campaign management process; including concept planning, promotional law consultancy, microsite design, claim validation, promotional fulfilment, prize sourcing, post-campaign analysis and multi-lingual customer support throughout the entire journey.

Partnering with us provides you with one central point of contact throughout your entire campaign.

Let us take the stress out of your promotions and allow us to do what we do best.

What client sectors do you cater for?

We cater to businesses across all sectors.

Our client portfolio includes both local SMEs and global businesses across a broad range of industries including, but not limited to, consumer electronics, household, automotive, retail, toys/games, entertainment and FMCG.

We have the advanced solutions and expertise to provide all clients with the most comprehensive service available.

What types of promotional mechanics do you specialise in?

We specialise in the delivery and management of all types of B2B and B2C promotional campaigns.

We will advise you on the best approach to suit your requirements. Your goal is our goal.

You can view our main promotional mechanics and solutions here.

What are the key advantages of launching a cashback campaign versus offering a discount promotion?

Cashback campaigns are an excellent means of driving sales, whilst maintaining price points.

Unlike an instant discount offer, only around 30% of purchasers will submit a cashback claim, meaning a cashback campaign is much more cost-efficient.

You can reclaim any overpaid VAT on the cashback issued. This can negate the cost of running the promotion.

A cashback campaign also allows you to gather invaluable data about your consumers.

Do you handle the entire rewards management process?

Yes, as part of our comprehensive 360° solution, we handle the entire process; including gift/reward sourcing, storage and distribution.

We also have a well-established network of quality-accredited and trustworthy partners. Read more about our end-to-end solution here.

How can I track the performance of my campaign?

Our 24/7 Client InSite Reporting Platform allows you to accurately monitor campaign performance and generate multiple reports using real-time data.

The platform provides you with visibility on who has claimed, what was purchased, when it was purchased, where it was purchased, etc.

The financial reporting tool allows you to track all funds and reconciliation data for your campaign. All reports are fully exportable. Read more about our online reporting tools here.

Can participants track the progress of their claims?

Yes, our Customer Online Tracking System (OTS) allows end users to monitor the status of their claims in real-time.

Every user that participants in a campaign is provided with a unique link and logins to their own personal tracking account.

In addition to tracking claims, the tool provides a secure platform for participants to submit missing information and make enquiries.

The platform reduces the volume of customer enquiries and saves on costs. Read more about our online reporting tools here.

How can I be sure that participant data is protected?

Our Group is financially regulated in over 80 countries, making us one of only five organisations worldwide to hold such a degree of regulation.

We are committed to protecting all sensitive information and this is reflected in our IT data security and business control policies.

All data storage and handling terms are detailed and agreed contractually with each client.

How do you estimate the budget for a project?

Our experienced team will review all of your requirements using a comprehensive checklist which is tailored to your promotion.

A complete analysis of the activity will be carried out, taking key factors into account, such as the volume of countries, nature of product, offer value and forecasted redemptions.

We also offer a fixed fee solution which allows you to cap your promotional costs, providing you with the complete reassurance to run risk-managed campaigns.

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