Our Service Level Commitment

Our Commitment to You

Every promotion is unique. We know this. No matter how complex or simple your campaign may be, our expert account management team will continually offer the best advice to ensure that your promotional strategies are in line with your key business goals.

At Sales-Promotions, we aim to provide a promotional experience that reflects your brand image. In an ever-changing global marketplace, you need a partner who understands your industry, products and customers, and who can work seamlessly with you across all aspects of the promotional process.

Sales-Promotions has partnered with many household brand names across multiple industries to implement focused campaigns, while generating vital marketing collateral and increasing revenue on targeted products.

Our industry experience has allowed us to develop the most advanced project management systems and infrastructure, customer service capabilities, managerial and system flexibility and operational "fit" with clients. This is reflected in the SLAs below:

  • Data entry of Participant information - 1-5 working days from receipt of claim
  • Verification of purchase proofs and identification of invalid submissions - up to 10 working days depending on validation criteria and redemption levels
  • Regular mail - answered within 5-7 working days
  • Email - answered within 3-5 working days
  • Claim validation accuracy - 99.5%