SP Call Centre
Bespoke Data Collection Solution
SP Call Centre is a customised data collection solution which allows you to gather valuable information and feedback from your end consumers.
Whether you are a large multi-national or SME, this service is ideal for any company that values consumer opinion and strives to tailor its products or services to meet consumer needs and ultimately increase revenue. Simply provide us with your consumer database and specify the type of information or data that you would like to obtain. Our team will contact each of your consumers directly and gather the required data. We will then present this to you in a detailed report along with recommendations for future research and promotional activity.
- Consolidates and simplifies the data collection process
- Allows you to obtain valuable feedback directly from your customers
- Data collected enables you to make decisions on new product/service development or improvements to current products and services
- Feedback allows you to measure the quality of customer service provided by your staff members and decide if additional training and development is required
- Easy to manage costs as you can dictate and cap spending
- Strengthens your relationship with consumers and enhances brand image as demonstrates that you acknowledge and value feedback from your customers