Our Service Level Commitment

Our Commitment to You

Every promotion is unique. We know this. No matter how complex or simple your campaign may be, our expert account management team will continually offer the best advice to ensure that your promotional strategies are in line with your key business goals.

At Sales-Promotions, we aim to provide a promotional experience that reflects your brand image. In an ever-changing global marketplace, you need a partner who understands your industry, products and customers, and who can work seamlessly with you across all aspects of the promotional process.

Sales-Promotions has partnered with many household brand names across multiple industries to implement focused campaigns, while generating vital marketing collateral and increasing revenue on targeted products.

Our industry experience has allowed us to develop the most advanced project management systems and infrastructure, customer service capabilities, managerial and system flexibility and operational "fit" with clients. This is reflected in the table below.

Timeframe within
1 BD
within
6 BD
within
10 BD
Commitment 60% 85% 100%
*Achievement 73.45% 96.19% 100%
Accuracy Validation
Accuracy
Commitment 98%
*Achievement 99.2%
Timeframe calls answered
within 20 sec
Commitment 90%
*Achievement 99%
Timeframe within
1 BD
within
3 BD
within
5 BD
Commitment 90% 98% 100%
*Achievement 91.8% 98.3% 100%
Timeframe within
1 BD
within
6 BD
within
10 BD
Commitment 60% 85% 100%
*Achievement 99.04% 99.78% 100%
Accuracy Validation
Accuracy
Commitment 97%
*Achievement 99.6%
Timeframe calls answered
within 20 sec
Commitment 90%
*Achievement 95%
Timeframe within
1 BD
within
3 BD
within
5 BD
Commitment 90% 98% 100%
*Achievement 99.1% 99.83% 100%
Timeframe within
1 BD
within
6 BD
within
10 BD
Commitment 60% 85% 100%
*Achievement 68.3% 89.74% 100%
Accuracy Validation
Accuracy
Commitment 97%
*Achievement 99.51%
Timeframe calls answered
within 20 sec
Commitment 90%
*Achievement 98%
Timeframe within
1 BD
within
3 BD
within
5 BD
Commitment 90% 98% 100%
*Achievement 90.4% 98.35% 100%
Timeframe within
1 BD
within
6 BD
within
10 BD
Commitment 60% 85% 100%
*Achievement 79.74% 95.08% 100%
Accuracy Validation
Accuracy
Commitment 97%
*Achievement 99.07%
Timeframe calls answered
within 20 sec
Commitment 90%
*Achievement 99 %
Timeframe within
1 BD
within
3 BD
within
5 BD
Commitment 90% 98% 100%
*Achievement 90.34% 98.77% 100%
*Excluding client delay issues